IESCO Customer Services – Helpline, Complaints, and Online Support Guide

In today’s fast-paced digital world, customer service isn’t just a department — it’s the heart of any utility provider. Whether you’re dealing with a power outage, have questions about your electricity bill, or need to update your connection details, having a responsive and reliable support system matters. That’s where IESCO (Islamabad Electric Supply Company) steps in.

As one of the major electricity providers under WAPDA in Pakistan, IESCO serves millions of consumers across Islamabad, Rawalpindi, Attock, Jhelum, and surrounding areas. But providing electricity is only part of the job — delivering efficient, timely, and user-friendly customer support is equally important.

This blog post is your complete guide to IESCO customer services — from helpline numbers and complaint registration methods to tracking service requests online. Whether you’re a new consumer or a long-time electricity user in the IESCO region, this resource will help you navigate all customer care options easily and effectively.

What is IESCO Customer Service?

IESCO—short for Islamabad Electric Supply Company—plays a vital role in Pakistan’s power distribution network. As a subsidiary of WAPDA, IESCO is responsible for delivering electricity to millions of homes and businesses across Islamabad, Rawalpindi, Attock, Jhelum, and Chakwal. But powering cities is only one side of the story—serving the people behind those connections is just as important.

That’s where IESCO’s customer service comes in.

Dedicated to a consumer-first approach, IESCO has built a multi-channel customer support system to help resolve electricity-related concerns quickly and efficiently. Whether you’re facing a sudden power outage, a faulty meter reading, or a billing issue, IESCO offers several complaint registration methods—via helpline, SMS, mobile app, and online portal—to ensure you’re never left in the dark.

More than just solving problems, IESCO’s customer care system is built to ensure transparency, accessibility, and trust. From urban neighborhoods in Islamabad to remote rural areas, the goal is to provide equal and efficient support to every consumer—because reliable electricity isn’t just a luxury, it’s a right.

In this guide, we’ll show you exactly how to connect with IESCO’s complaint center, track your complaint status, and make the most of the customer facilitation services designed just for you.

IESCO Customer Support Channels

Having an issue with your electricity supply? Need to fix a billing error or report a power outage? IESCO makes it easy for consumers to get in touch — anytime, anywhere — through multiple customer support channels. Whether you prefer calling, texting, emailing, or using the app, help is just a click or call away.

Here’s a breakdown of all the ways you can reach out to IESCO customer service:

IESCO Helpline – 118 or 051-9252933

The quickest way to report an issue is by calling the IESCO helpline. Dial 118 for emergency support, or use 051-9252933 for general inquiries. From power failures to connection issues, trained representatives are available to assist you around the clock.

SMS Complaint Service – 8118

No time to call? Simply send an SMS to 8118 with your complaint and reference number. It’s a fast, hassle-free way to register your issue, especially during electricity outages.

Email Support

For non-urgent matters or document-based queries, you can reach IESCO by email. Attach photos, scanned bills, or application forms for smoother complaint resolution. Check the official site or contact your regional office for the correct email address.

Live Chat (If Available)

Some users may find a live chat option on the official IESCO portal. This real-time feature (if enabled) lets you talk to a support representative instantly — ideal for quick questions or guidance with online services.

IESCO Mobile App

The IESCO app puts all customer services at your fingertips. From lodging complaints to checking bill history, this all-in-one solution is perfect for users who prefer digital convenience.

IESCO Online Complaint Portal

Visit the official IESCO website to submit a complaint online. You can fill out a simple form, attach relevant files, and receive updates via SMS or email. It’s a user-friendly way to get support without leaving home.

No matter which channel you choose, IESCO’s customer support system is designed to make your life easier. So, don’t wait in frustration — reach out using the method that suits you best and get your issue resolved with minimal effort.

Visiting IESCO Offices

While IESCO’s digital services are convenient, sometimes you just need face-to-face support. Whether it’s submitting documents, clarifying a complex billing issue, or applying for a new electricity connection, visiting an IESCO regional office can be the most effective option.

Here’s what you need to know about IESCO’s physical locations and customer facilitation centers (CFCs):

Major Regional Offices & Coverage Areas

IESCO operates several offices across its service region to ensure smooth, localized support for all customers. These include:

• Islamabad (IESCO Head Office)
  Near G-7/4, Street 40, Islamabad.
  Phone: (051) 9252937

• Rawalpindi Region
  Peshawar Road, Rawalpindi.
  Caters to Rawalpindi city and surrounding areas.

• Attock Region
  Covers rural and urban areas of Attock district.

• Jhelum Region
  Manages electricity supply and customer support in Jhelum and nearby towns.

• Chakwal Region
  Offers support services in Chakwal and adjoining areas.

Office Timings

Most IESCO offices are open Monday to Friday, from 9:00 AM to 5:00 PM, with a lunch break around 1:00 PM to 2:00 PM. Offices remain closed on public holidays and weekends. It’s always best to call ahead if you’re planning a visit.

Customer Facilitation Centers (CFCs)

To further streamline service delivery, IESCO has set up Customer Facilitation Centers (CFCs) in many cities. These centers provide:

• On-the-spot complaint registration

• Bill correction and duplicate bill issuance

• New connection guidance

• General service inquiries

CFCs are designed to reduce wait times and improve the overall customer service experience, offering faster resolutions in a more comfortable environment.

Whether you’re a resident of Islamabad or living in a small town in Attock, IESCO ensures you have access to in-person support whenever needed. With trained staff and dedicated counters, these offices and facilitation centers are built to serve you better — no long queues, no confusion.

How to Register a Complaint with IESCO

Facing an electricity issue and not sure where to start? Whether it’s an unexpected power outage, a billing mistake, or a technical fault, IESCO makes it easy for consumers to register a complaint through multiple convenient channels.

Here’s a simple, step-by-step guide to help you take action — and get a quick resolution.

✅ Step-by-Step Ways to Register a Complaint with IESCO

1. Call the IESCO Helpline

Dial 118 or 051-9252933 from your phone. A customer service representative will log your complaint and provide you with a tracking number. This is ideal for urgent issues like outages, sparks, or transformer faults.

2. SMS to 8118

Send a message to 8118 using your mobile phone. Include your reference number and a brief description of the problem (e.g., “Load shedding in G-10/4”). You’ll receive a confirmation along with a complaint tracking code.

3. Use the IESCO Online Complaint Portal

Visit the official IESCO website and navigate to the Online Complaint Section. Fill in the form with your reference number, CNIC, and details of the issue. You can even upload images for better clarity. Once submitted, you’ll be notified by email or SMS.

4. Visit a Nearby IESCO Office or Customer Facilitation Center (CFC)

Prefer to speak face-to-face? Head over to the nearest IESCO regional office or Customer Facilitation Center. Their staff will log your complaint and issue a paper or SMS receipt for tracking purposes.

⚠️ What Issues Can You Report to IESCO?

You can contact IESCO’s customer service team for a wide range of issues, including:

• ❌ Incorrect or inflated electricity bills

• Unannounced or extended load shedding

• Sudden power failure or low voltage

• ⚙️ Faulty meters or malfunctioning equipment

• Technical faults in wires, poles, or transformers

• Connection changes, disconnections, or name corrections

No matter the issue, IESCO aims to resolve most complaints within a standard fault resolution time of 24–72 hours, depending on the complexity. Always keep your complaint reference number safe for follow-up.

Pro Tip: For faster updates, make sure your mobile number is registered with your connection. This allows IESCO to keep you informed via SMS alerts.

Tracking Your Complaint

Once you’ve registered a complaint with IESCO, the next step is to stay informed about its status. Thankfully, IESCO offers simple and accessible ways to track your complaint online or via SMS, so you’re never left wondering what’s happening behind the scenes.

How to Track Your IESCO Complaint

1. Online Tracking via IESCO Portal

Visit the official IESCO complaint portal and enter your complaint reference number. You’ll be able to see:

• Current complaint status (open, under process, resolved)

• Assigned complaint number

• Expected resolution time

• Any official updates or remarks

2. SMS-Based Tracking

If you registered your complaint through SMS (8118), you’ll receive periodic updates automatically. You can also send a follow-up message with your tracking ID to check the current status.

3. Estimated Response and Resolution Time

IESCO works hard to resolve complaints as efficiently as possible. Here’s a general guideline for their fault resolution time:

• ⚡ Power outages/transformer issues: 4–12 hours

• Billing corrections/meter faults: 24–48 hours

• ⚙️ Technical faults: Within 2–3 working days

• New connection or name change issues: Up to 7 working days

These are estimates—some cases may take longer depending on the nature and location of the issue.

What If Your Complaint Isn’t Resolved? (Escalation Process)

If your issue remains unresolved beyond the standard timeframe, you have the right to escalate it:

• Call the IESCO Head Office at 051-9252937 and mention your original complaint number.

• Send a follow-up email with all relevant details and documents.

• Visit your nearest Customer Facilitation Center (CFC) for direct escalation.

You can also forward unresolved issues to the WAPDA regional complaint cell or NEPRA’s consumer affairs department, if necessary.

✨ Tip for Faster Resolution: Always keep a screenshot, reference number, or SMS receipt safe until your complaint is fully resolved. It helps speed things up in case of any delays.

Digital Services for Customer Convenience

In today’s fast-paced world, no one wants to wait in long queues or visit offices just to solve basic electricity-related problems. That’s why the Islamabad Electric Supply Company (IESCO) has upgraded its approach by offering digital service accessibility—making it easier for consumers to manage their electricity needs from anywhere.

Whether you want to check your electricity bill online, report a technical fault, or simply review your meter reading info, IESCO’s Mobile App and Online Complaint Portal give you full control, right from your smartphone or computer.

Benefits of Using IESCO’s Digital Services

The shift to online support brings several advantages to consumers across Islamabad, Rawalpindi, Attock, Jhelum, and Chakwal:

• Instantly view your latest electricity bill with detailed breakdowns

• Track past billing history and meter readings

• Download or print your duplicate bill without needing to visit an office

• Submit and track complaints related to billing errors or outages

• Pay your electricity bill online using banks or mobile wallets

• Receive notifications about load shedding schedules or maintenance updates

With these tools, consumers can enjoy faster response times and more convenient service—no matter where they are.

How to Download and Use the IESCO App

Using the IESCO Mobile App is quick and easy:

1. Open the Google Play Store (for Android users)

2. Search for “IESCO Light” or the official app

3. Download and install it

4. Register using your reference number or CNIC

5. Use the app to check bills, report problems, or view updates

Once installed, the app becomes your personal assistant for all things related to your electricity connection—providing online electricity support that’s available 24/7.

Why Switch to Digital?

By using IESCO’s mobile and web platforms, you eliminate the delays often caused by in-person visits and manual processes. Whether you’re dealing with electricity bill issues, technical faults, or simply want to avoid late payments, the digital platform streamlines everything for you.

From complaint tracking to service status inquiries, every feature is designed with user convenience in mind. You can even track the fault resolution time for any issue you’ve reported.

With IESCO’s digital services, managing your electricity account has never been easier. It’s faster, smarter, and built for modern users like you. Take control of your power—literally—with just a few taps.

Feedback and Service Improvement

At the heart of every reliable utility company is a commitment to listening, learning, and improving. For Islamabad Electric Supply Company (IESCO), consumer feedback isn’t just appreciated—it’s a vital part of how services evolve over time.

IESCO understands that electricity provider assistance isn’t only about fixing faults or issuing bills—it’s about building trust and ensuring every customer interaction is as smooth and helpful as possible. That’s why consumer support channels are designed to collect service satisfaction feedback, giving customers the power to influence future improvements.

How You Can Share Your Feedback

IESCO makes it easy for consumers to share their experiences and suggestions:

• Online feedback forms on the official IESCO website

• Verbal feedback through helpline calls after complaint resolution

• Ratings and reviews submitted through the IESCO Mobile App

• Face-to-face comments shared at Customer Facilitation Centers (CFCs)

Whether you had a great experience or faced a delay, your opinion helps shape a better service for all. The company actively encourages users to speak up and point out areas where things can be done better.

Surveys and Follow-Ups

After a complaint is resolved or a service is provided, IESCO may send follow-up messages asking for your feedback. These short surveys help evaluate:

• Staff professionalism

• Speed and quality of resolution

• Overall user experience

• Suggestions for system improvement

The feedback collected is not only reviewed—it’s used to drive changes in how IESCO handles everything from billing support to technical assistance.

Commitment to Continuous Improvement

Through regular analysis of complaints, user trends, and satisfaction surveys, IESCO works to:

• Reduce response times

• Simplify the complaint process

• Upgrade digital tools and self-service options

• Train customer service staff on empathy and efficiency

• Improve reliability and transparency of electricity services

This ongoing effort ensures that the services you rely on today will be even better tomorrow.

Providing electricity isn’t just about wires and meters—it’s about people. And with your feedback, IESCO continues to improve as a more responsive, efficient, and consumer-focused electricity provider.

FAQs

Conclusion

From handling electricity bill issues to resolving technical faults and keeping track of complaints, IESCO customer services are designed to make your life easier. Whether you prefer calling the IESCO helpline, sending a quick SMS, or using the IESCO Mobile App, there are multiple ways to get help—fast and efficiently.

Thanks to IESCO’s growing focus on digital service accessibility, you no longer have to wait in long queues or stress over unresolved queries. Most issues can be addressed through their online electricity support channels, including complaint tracking, bill payments, and even meter reading information.

Need help with your electricity issue?
Contact IESCO today and experience hassle-free service!

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