Whether you’re trying to understand your electricity bill, apply for a new IESCO connection, file a complaint, or simply learn more about how IESCO operates—this is your go-to resource. We’ve compiled the most frequently asked questions about IESCO in one convenient place to help you save time and avoid confusion.
From billing and meter readings to connection policies, job queries, and service areas, everything is explained in simple, clear terms. Keep scrolling to find the answers you need—all updated for 2025!
How-To & Informational Questions
How To Check IESCO Bill Online?
You can easily check your IESCO bill online by visiting the official IESCO website or the dedicated billing portal https://iesco-online-bill.pk. Simply enter your 14-digit reference number found on any previous bill, and you’ll be able to view, download, or print your latest electricity bill instantly. This service is free, available 24/7, and works on both desktop and mobile devices.
How To Check If IESCO Bill Is Paid?
To check if your IESCO bill has been paid, log into your online banking app or the mobile wallet you used for payment. Look for the transaction in your payment history. Some bank apps and platforms like Easypaisa and JazzCash also let you verify the bill status. Unfortunately, the IESCO website doesn’t currently provide a direct “bill paid status” check.
How To Check IESCO Bill Paid Or Not?
You can confirm whether your IESCO bill has been paid by checking the confirmation SMS or email from your bank or digital payment app. If you made the payment through a bank branch, keep the stamped receipt. For online transactions, your bank statement or transaction history should clearly indicate the bill status.
How To Check Electricity Bill Online IESCO?
Checking your IESCO electricity bill online is simple. Visit https://iesco-online-bill.pk, enter your 14-digit reference number, and hit submit. Your current month’s bill will appear with the amount due, due date, and downloadable copy. It’s the quickest way to monitor your electricity consumption and stay updated.
How To Check IESCO Bill Without Reference Number?
If you don’t have the reference number, you can try retrieving your bill using your customer ID (if available) or check old paper bills to find the reference. Unfortunately, IESCO doesn’t currently support bill checking with just the name or CNIC. It’s recommended to save your reference number for future convenience.
How To Check Old Bill IESCO?
To view your old IESCO bills, visit the official IESCO bill portal and enter your reference number. While the current month’s bill is always shown, some portals allow you to view bills from previous months. You can also check your payment history through your bank or wallet app if you paid digitally.
How To Check Previous Month Electricity Bill IESCO?
You can check your previous month’s IESCO bill by logging into the IESCO bill portal and entering your reference number. If the portal only displays the latest bill, use your banking app’s bill payment history to look up past bill amounts and payment dates.
How To Check My IESCO Bill?
To check your IESCO bill, go to the official online portal and enter your 14-digit reference number. Your bill will show up immediately, including the amount due, meter reading, and due date. Bookmark the page or save the link for future use to save time each month.
How To Check My IESCO Bill Is Paid Or Not?
The best way to confirm if your IESCO bill is paid is by reviewing your bank or e-wallet transaction logs. Look for a successful payment entry under utility bills. Some platforms mark bills as “paid” or “unpaid,” giving you extra peace of mind. Save or screenshot the payment confirmation for records.
How To See My Previous IESCO Bills Online?
While IESCO’s main portal often shows only the current month’s bill, some partner platforms and banking apps may display past bills if they were paid online. You can also find previous bills in your email if you signed up for e-billing, or by checking SMS alerts if you’re subscribed to the Roshni SMS service.
How To Get A Duplicate IESCO Bill?
To get a duplicate IESCO bill, visit the online billing portal, enter your 14-digit reference number, and download the PDF of your current or last bill. This duplicate copy can be printed or saved for record-keeping and is accepted for bill payments at all authorized centers and banks.
How To Get IESCO Duplicate Bill By Address?
IESCO doesn’t currently offer bill lookup by address online. However, if you’ve lost your reference number, you can find it on any previous paper bill. If that’s unavailable, visit your nearest IESCO customer service center with your CNIC and property documents to retrieve the reference number tied to your address.
How To Download IESCO Bill?
You can download your IESCO bill in PDF format by going to ,https://iesco-online-bill.pk/ entering your reference number, and clicking the “Print” or “Download” button. It’s a quick and paperless way to get your bill and keep track of your electricity usage.
How To Find IESCO Reference Number?
Your IESCO reference number is a 14-digit code printed on any old bill, usually in the top-left or top-right section. If you don’t have a copy, try asking your landlord or neighbor in the same area. You can also visit the nearest IESCO office with proof of ownership or CNIC to retrieve it.
Where Is The Reference Number On Electricity Bill IESCO?
On your IESCO electricity bill, the reference number is located near the top of the bill, often labeled as “Reference No.” or just “Ref #.” It’s a 14-digit number that uniquely identifies your electricity connection and is required for online bill checking and payment.
✅ Bill Payment Methods
How To Pay IESCO Bill Online?
Paying your IESCO bill online is quick and hassle-free. You can use mobile banking apps like HBL, UBL, Meezan, Allied, or Askari Bank. Simply log in to your bank’s app, navigate to the “Bill Payments” section, select “IESCO” from the utility list, enter your 14-digit reference number, and confirm the payment.
Can IESCO Bills Be Paid Online?
Yes, IESCO bills can easily be paid online through various platforms including mobile banking apps, internet banking, Easypaisa, JazzCash, and official bank websites. This digital convenience saves time and lets you pay from the comfort of your home.
Can IESCO Bill Be Paid With Previous Month Bill?
No, each month’s IESCO bill must be paid separately. If you try to pay using a previous month’s bill, the reference number may not match the latest billing cycle, and your payment might be rejected. Always use the current bill’s reference number.
How To Deposit IESCO Bill Online?
To deposit your IESCO bill online, open your bank’s mobile or internet banking portal. Go to the “Bill Payment” section, choose “Electricity” or “IESCO,” enter your reference number, and follow the prompts to complete the payment. You’ll receive a confirmation once the bill is successfully paid.
How To Pay IESCO Bill Through Askari Bank?
Log into the Askari Bank mobile app or internet banking. Select “Bill Payment,” choose “IESCO” under utility services, input your 14-digit reference number, and proceed to pay. You’ll get a digital receipt as confirmation.
How To Pay IESCO Bill Using Allied Bank?
Use the myABL mobile app or internet banking. Navigate to the “Bill Payment” tab, select “IESCO,” enter your bill’s reference number, and confirm the payment. The process is fast and secure, and you’ll get instant confirmation.
How To Pay IESCO Bill Through Meezan Bank?
Open the Meezan Bank app or log in to internet banking. Tap on “Utility Bills,” select “IESCO” as the provider, and enter your 14-digit reference number. Confirm the payment using your MPIN or password. Meezan also sends an SMS confirmation once the bill is paid.
How To Pay IESCO Bill Through UBL?
Access UBL’s mobile or internet banking and go to “Bill Payments.” Choose “Electricity” > “IESCO,” then input the 14-digit reference number and complete the transaction. The system will show your bill details and amount before confirming.
How To Pay IESCO Bill From Credit Card?
Most banks allow utility bill payments through credit cards via their apps or web portals. Select your credit card account during the payment process. Enter your IESCO reference number, verify the bill details, and confirm the payment just like a regular transaction.
How To Pay IESCO Bill On Alfa App?
Download the Alfa app (by Bank Alfalah), log in, go to “Bill Payments,” select “Electricity,” choose “IESCO,” and input your reference number. You can pay using your bank account or linked card. The app also saves your history for future payments.
How To Pay IESCO Bill Through HBL Credit Card?
In the HBL Mobile app, choose “Bill Payments,” then “Electricity,” and select “IESCO.” Enter your reference number and pick your HBL credit card as the payment method. The bill amount will be charged to your card after confirmation.
How To Pay IESCO Bill Through Meezan Bank Account?
Login to the Meezan Mobile App or internet banking, choose “Utility Bills,” select “IESCO,” enter your reference number, and proceed. Make sure your Meezan Bank account has enough balance to avoid failed payments.
Can We Pay IESCO Bill In Shops?
Yes, IESCO bills can be paid at retail shops through Easypaisa or JazzCash agents, as well as at supermarkets and service centers offering utility payment services. Just provide your bill’s reference number, and they’ll handle the rest. Always ask for a receipt.
✅ Bill Calculation & Usage
How To Calculate IESCO Bill?
To calculate your IESCO bill, multiply the number of units consumed by the applicable tariff rate (e.g., Rs. 16–35 per unit, depending on slab). Then add fixed charges, Fuel Price Adjustment (FPA), meter rent (if any), GST (17%), TV license fee, and other surcharges. You can also use the IESCO online bill calculator or refer to the NEPRA tariff guide for detailed slab rates.
How To Calculate IESCO Bill ?
The IESCO bill was based on older NEPRA tariffs. You’ll need the 2018 rate table (e.g., Rs. 13–45/unit in slabs), apply it to the units consumed that month, and then include taxes and additional charges like meter rent, GST, and TV fee. Archived NEPRA notifications can help with accurate retroactive billing.
How To Calculate Income Tax From IESCO Bill?
Income tax is applied on electricity bills typically when the monthly bill exceeds Rs. 25,000 and the consumer is not on the Active Taxpayer List (ATL). The rate can vary (e.g., 7.5% for non-filers). Check the “Income Tax” line on your bill and cross-verify with your tax profile for exact deductions.
How To Check Electricity Usage In IESCO Bill?
Your IESCO bill clearly shows electricity usage in the “Units Consumed” section. It lists your previous and current meter readings, and the difference gives the units consumed. You can also track monthly usage trends in the “Billing History” section.
How To Check Units In IESCO 3-Phase Bill?
A 3-phase IESCO bill displays total units consumed under “Current Reading” minus “Previous Reading.” It also includes maximum demand and load factor where applicable. Units consumed are calculated across all three phases and billed collectively under your tariff category.
How To Check Connected Load On IESCO Meter?
Connected load (in kW or kVA) is shown in your bill’s top section. It indicates the sanctioned load capacity for your meter. If you need to verify or update it, you can request a physical load inspection from IESCO or submit an application at the nearest IESCO office.
How Many Units In 1 KWh?
1 kWh (kilowatt-hour) equals 1 unit of electricity. So, if you consume 10 kWh, that’s 10 units. This is the basic measurement used in all electricity billing in Pakistan.
How Much GST On IESCO Bill?
General Sales Tax (GST) is 17% of the total electricity charges (excluding duties). It’s clearly mentioned on your bill as “GST” and contributes significantly to the final payable amount.
How Much Is 1 Unit Of Electricity?
The cost of 1 unit (1 kWh) varies by usage slab:
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1–100 units: ~Rs. 13–16
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101–300 units: ~Rs. 18–23
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301–700 units: ~Rs. 26–30
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Above 700 units: ~Rs. 35+
These rates include base tariff but may increase with FPA, GST, and surcharges. Check the current NEPRA tariff chart for precise values.
✅ Connection & Meter Services
How To Apply For A New IESCO Connection?
To apply for a new IESCO connection, visit your nearest IESCO office with the required documents such as CNIC copy, property ownership/tenancy proof, neighbor’s bill copy, and load estimation form. You’ll be given an application form, which must be submitted with the documents. After verification, demand notice and meter installation will follow.
How To Apply Online For New Connection Of IESCO?
You can apply online for a new IESCO connection via the Electricity New Connection (ENC) portal at enc.com.pk. Fill in the application, upload CNIC, ownership proof, neighbor’s bill, and load details. After submission, you can track the status online. Once approved, pay the demand notice to proceed with installation.
How To Apply IESCO Through NTS?
IESCO recruitment or hiring-related applications go through NTS (National Testing Service), not new electricity connections. If you’re referring to applying for an IESCO job through NTS, visit nts.org.pk to check job listings, submit your application, and download the roll number slip.
How To Check Application Status For IESCO Connection?
To check the status of your IESCO new connection application, go to the ENC tracking portal. Enter your tracking ID or reference number. It will show the progress from document verification to demand notice issuance and meter installation.
How To Track New Meter Installation Request In IESCO?
You can track your meter installation request by calling the IESCO helpline at 051-9252937, visiting your local subdivision office, or checking online via enc.com.pk if you applied digitally. You’ll need your tracking ID or application number.
How To Replace A Faulty IESCO Meter?
If your IESCO meter is faulty, submit a written complaint at your local IESCO office or call the helpline. A technician will inspect the meter. If confirmed faulty, IESCO will replace it, typically free of charge if it’s not due to tampering or customer negligence.
How To Get A Second Meter From IESCO?
To get a second meter, apply as you would for a new connection—submit a separate application with ownership documents for the same or adjacent property. The second meter must be justified based on the separate load requirement and ownership/legal rights.
How To Receive IESCO Bill For A New Connection?
After your new meter is installed, your first IESCO bill usually arrives within 30–45 days. If you don’t receive it physically, you can check and download it online at https://iesco-online-bill.pk using your reference number.
How Can I Disconnect My IESCO Connection?
For permanent disconnection, submit an application to your local IESCO office, along with CNIC and latest paid bill. After a site inspection, your meter will be removed, and final settlement charges will be calculated. Any dues must be cleared before final disconnection.
How Much New IESCO Meter Charges?
New meter charges depend on the connection type (single-phase or three-phase) and load requirement. On average:
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Single-phase: Around Rs. 7,000 to Rs. 10,000
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Three-phase: Rs. 25,000 or more
The exact amount is mentioned in the demand notice issued after your application is processed.
✅ Complaint & Support Services
How To Complain To IESCO?
You can file a complaint to IESCO by calling their 24/7 helpline at 118 or using the IESCO Complaint Cell numbers listed on their website. You can also submit a written complaint at your nearest subdivision office or use the IESCO online complaint portal for faster resolution.
How To Submit IESCO Complaint?
To submit a complaint online, visit iesco.com.pk, navigate to the “Consumer Services” section, and click on “Lodge a Complaint.” Fill in your name, reference number, mobile number, and issue details. You will receive a complaint number to track your case.
How To Register A Complaint About Electricity Theft In IESCO?
If you suspect electricity theft, you can report it anonymously to IESCO by:
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Calling the IESCO Vigilance Desk at 051-9255894
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Emailing at dd.vigilance@iesco.com.pk
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Submitting a report via IESCO’s official website
Your identity is kept confidential, and reporting helps reduce power theft losses for all consumers.
How To Complaint Against Electricity Theft In IESCO?
You can lodge a theft complaint through multiple channels:
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Call 118 or 051-9255894
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Email IESCO’s Vigilance Wing
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Visit the nearest office
Provide specific details like location, suspected method of theft, and meter number (if available) to help the inspection team investigate.
How To Complaint IESCO Meter Reading Change?
If your meter reading seems incorrect or your bill is abnormally high, visit your local IESCO subdivision office with your current bill, CNIC copy, and a written complaint. A meter reader will be sent for verification, and your bill may be revised after proper investigation.
How To Verify An IESCO Employee Or Lineman?
To verify whether a person claiming to be from IESCO is genuine, ask for their official ID card or employee number. You can also contact your local IESCO office or call the helpline at 051-9252937 to confirm their identity. Always ensure your safety and never share confidential details unless confirmed.
How To Contact IESCO Office?
You can contact IESCO through:
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Helpline (24/7): 118
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Customer Service Number: 051-9252937
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Official Website: iesco.com.pk
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Visit nearest subdivision office: Office locations are listed on their website under “Contact Us.”
You can also reach them on social media platforms for common queries and updates.
✅ Mobile, Alerts & Tax
How To Update Mobile Number In IESCO Bill?
To update your mobile number in the IESCO billing system, simply send an SMS from your active number:
Write your 14-digit reference number and send it to 8118.
Example: 12345678901234
→ send to 8118
You’ll start receiving monthly bill alerts and outage updates on the updated number.
How To Add NTN On IESCO Monthly Bill?
To add your NTN (National Tax Number) to your IESCO bill, you need to submit a written request at your local IESCO revenue office along with:
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Copy of your CNIC
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Latest electricity bill
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A document verifying your NTN status (e.g., FBR registration)
This ensures your tax status is updated and the correct withholding tax is applied or exempted accordingly.
How To Get IESCO Tax Certificate?
You can download your IESCO tax certificate for income tax returns by visiting the official FBR website or your internet banking portal (if you pay bills online). Some banks like Meezan, HBL, and UBL provide consolidated yearly tax deduction certificates for IESCO under the utility payments section.
How To Get Tax Statement Of IESCO Bills?
To obtain a yearly tax statement for IESCO bills:
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Check your online banking account (utility bill section)
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Visit your nearest IESCO office and request a manual print of the Withholding Tax Statement
This statement helps salaried and business individuals during tax filing with FBR.
How To Deactivate Roshni SMS Service In IESCO?
To deactivate IESCO’s Roshni SMS service, send the following message from your registered number:UNREG <space> 14-digit reference number
Send to: 8118
This will remove your number from receiving alerts regarding bills and outages.
How To Unsubscribe From Roshni Alert SMS IESCO?
To unsubscribe from Roshni Alerts, type the following SMS:UNREG <space> 14-digit reference number
Send it to 8118
Once processed, you will stop receiving automated SMS notifications from IESCO.
How To Send Message To IESCO Roshni?
To interact with IESCO’s Roshni SMS service, you can send your 14-digit reference number to 8118.
You’ll receive your current bill status and amount instantly. This service is free of cost and available for all IESCO consumers.
✅ Miscellaneous How-To
How To Search Demand Notice IESCO?
To search for your IESCO demand notice online, visit the official portal:
https://www.encs.com.pk
Enter your tracking ID or application number to view or print the demand notice. This is essential for new meter connections or load extensions.
How To Download IESCO Documents?
To download important IESCO documents like new connection forms, undertaking forms, or demand notices:
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Go to the IESCO website: https://iesco.com.pk
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Navigate to the Downloads or New Connection section
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Click on the desired form (e.g., Application Form, Load Declaration) to download it as a PDF.
How To Fill Application Form IESCO?
When filling the IESCO new connection application form:
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Provide correct consumer details (name, CNIC, address)
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Attach proof of ownership, CNIC copy, and No Objection Certificate if needed
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Mention the required load (in kW) and purpose (residential, commercial, industrial)
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Submit to the nearest IESCO office with all required documents
Carefully review the form to avoid processing delays.
How To View Previous Month Bills Of IESCO?
You can view past IESCO bills by visiting:
https://bill.pitc.com.pk
Enter your 14-digit reference number, and you’ll see the current bill. To view older bills, use the “View Previous Bills” option if available or check your email/mobile app if you’ve registered for bill alerts.
How To Get IESCO Faulty Meter Replaced?
To replace a faulty IESCO meter:
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File a complaint at your local IESCO subdivision or call 118
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An official will inspect the meter
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If confirmed faulty, you’ll receive a replacement slip or request
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Pay any applicable fee and follow up with the lineman assigned for meter change
Be sure to note your complaint/reference number for tracking.
How To Copy IESCO Bill?
To get a duplicate or copy of your IESCO bill:
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Visit https://bill.pitc.com.pk
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Enter your 14-digit reference number
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Click Print Bill or Download PDF to save it for printing or emailing
This is useful if you lost the original bill or need it for record-keeping.
How To Get Tax Deduction Certificate In Pakistan From IESCO?
You can get a tax deduction certificate from IESCO by:
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Logging into your internet banking (e.g., HBL, Meezan, UBL) and checking utility tax deductions
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Requesting a manual certificate from your local IESCO revenue office
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Or using the FBR portal if integrated
This document is important for annual tax filing to claim any deductions or exemptions.
General Knowledge / Conceptual Questions
What Is IESCO?
IESCO stands for Islamabad Electric Supply Company. It is a government-owned utility company responsible for the distribution of electricity in Islamabad, Rawalpindi, and surrounding areas. IESCO operates under the regulation of NEPRA and serves millions of residential, commercial, and industrial consumers.
What Is Detection Bill In IESCO?
A detection bill is a penalty or additional bill charged when IESCO finds unauthorized electricity usage—like direct hooking (kunda), meter tampering, or under-recorded consumption. It is calculated based on estimated unbilled units and is legal under NEPRA rules. Consumers can contest it if they believe it’s unfair.
What Is Fuel Price Adjustment In IESCO Bill?
Fuel Price Adjustment (FPA) is a variable charge added to your bill that reflects the difference in fuel prices used for electricity generation. It can increase or decrease monthly based on global oil and gas rates, and NEPRA adjusts this amount to balance the actual cost of power supply.
What Is Adjustment In IESCO Electricity Bill?
Adjustment in your IESCO bill includes corrections or changes related to previous billing—such as overbilling, underbilling, meter correction, tariff changes, or subsidy application. It can be either a positive or negative amount, depending on whether the correction favors the consumer or IESCO.
What Is The Meaning Of SS In IESCO Bill?
SS typically stands for Service Status or Substation in IESCO billing and technical documents. It helps IESCO identify the service feeder or distribution setup connected to the consumer. If unclear, consumers can verify this by contacting the local IESCO office.
What Does The Load Mean In IESCO Bill?
Load refers to the total connected electricity capacity (in kilowatts or kW) you are allowed to use. It impacts your fixed monthly charges and billing slab. Increasing your load without approval may result in detection bills or technical issues.
What Is The Meaning Of RP In IESCO Bill?
RP in your IESCO bill often stands for Rounding off (Positive). It’s a small adjustment to round your total payable bill amount to the nearest whole number. For example, if your final bill is Rs. 2,345.75, RP will round it to Rs. 2,346.
What Is Minimum Load In ENC Form Of IESCO?
In the ENC (Electricity New Connection) form, minimum load refers to the least amount of load (usually 1 kW) that a consumer must apply for to be eligible for a new connection. It varies by type of connection—residential, commercial, or industrial—and affects your monthly minimum charges.
What Is Net Metering In IESCO?
Net metering allows consumers with solar power systems to export excess electricity back to the grid. IESCO credits your bill for the units sent to the grid, and you only pay for the net consumed units. It promotes renewable energy and helps reduce electricity costs.
What Is The WHT In IESCO Bill?
WHT stands for Withholding Tax. It is a government tax deducted at the source on your electricity bill.
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Filer consumers may pay a reduced WHT
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Non-filers pay a higher percentage as per FBR rules
You can claim WHT as a tax adjustment when filing your income tax return.
What Is Not To Be Paid In IESCO Bill?
“Not to be paid” in your IESCO bill refers to certain charges or adjustments that are not included in the final payable amount for that billing cycle. These may include previous adjustments, government subsidies, or pending rebates. Always focus on the “Net Payable” section to know your actual payment amount.
What Is Tariff In IESCO?
A tariff is the rate charged per unit (kWh) of electricity based on the consumer category—like residential, commercial, or industrial. Tariffs are approved by NEPRA and vary based on usage slabs, time-of-use (TOU) meters, and government subsidies. It also includes taxes, duties, and surcharges.
What Is FC Surcharge In Electricity Bill?
FC Surcharge stands for Financing Cost Surcharge. It’s a fixed charge applied per unit of electricity consumed, aimed at covering the cost of debts or loans taken by power sector entities. Though small, it appears monthly on all consumer bills across Pakistan, including IESCO.
Policy, Organization & Job Questions
Is IESCO A Government Department?
Yes, IESCO (Islamabad Electric Supply Company) is a government-owned entity responsible for the distribution of electricity in Islamabad and surrounding areas. It operates under the Ministry of Energy (Power Division) of Pakistan.
Is IESCO Under WAPDA Or Not?
IESCO is no longer directly under WAPDA. After the unbundling of the power sector in Pakistan, IESCO became an independent distribution company (DISCO), although it originated as a part of WAPDA’s restructuring.
Is IESCO Federal Or Public?
IESCO is a public limited company owned by the government, making it a public sector utility. However, it operates under federal jurisdiction since it is managed by the Ministry of Energy at the national level.
What Is The Full Form Of IESCO?
IESCO stands for Islamabad Electric Supply Company. It is responsible for providing and managing electricity distribution across Islamabad, Rawalpindi, Attock, Jhelum, and Chakwal regions.
Who Is The Regulatory Authority For IESCO?
The National Electric Power Regulatory Authority (NEPRA) is the official regulatory body overseeing IESCO’s performance, tariff structures, consumer rights, and operational standards.
Who Is The Chairman Of IESCO?
The chairman or CEO of IESCO is appointed by the Government of Pakistan. For the latest name and details, it is recommended to visit the official IESCO website or contact their head office, as appointments may change.
How Can I Apply For A Job In IESCO?
To apply for a job at IESCO, you need to monitor job announcements on the IESCO website or through reputable platforms like NTS (National Testing Service). Application usually involves online submission of documents, followed by a written test and interview.
How To Apply IESCO 17-A Quota?
The 17-A quota in IESCO refers to appointments based on deceased or medically retired employees’ families. To apply, eligible family members must submit an application along with the required documents (like death certificate, relationship proof, etc.) to the HR department of IESCO.
Whom To Write Internship Letter In IESCO Main Office?
If you’re applying for an internship, address your letter to the Human Resource Department or the Managing Director of IESCO. Clearly mention your area of study, availability, and interest in power distribution operations.
Can IESCO Employees Work Privately?
IESCO employees are generally not allowed to work privately in fields that conflict with their government role. Doing so may violate service rules unless explicitly permitted through written approval from the competent authority.
How Does IESCO Handle Complaints Against Its Staff?
Complaints against IESCO staff are taken seriously and can be submitted through the IESCO helpline, email, or by visiting the customer service center. The company investigates such complaints and may initiate disciplinary action if misconduct is confirmed.
Time, Area & Location Questions
What Are IESCO’s Working Hours?
IESCO’s official working hours for its offices are typically from 9:00 AM to 5:00 PM, Monday to Friday. However, customer service centers and complaint offices may operate slightly extended hours or offer limited services on Saturdays. It’s best to call ahead or visit the nearest IESCO office for confirmation.
What Are The Peak Hours For IESCO Electricity?
The peak hours for IESCO electricity consumption usually occur between 6:30 PM and 10:30 PM, especially during the summer season. During this time, electricity demand is highest, so users are encouraged to reduce heavy appliance usage to help stabilize the grid and avoid high charges under time-of-use (TOU) tariffs.
When Does Peak Time Start In IESCO?
IESCO’s peak time typically starts at 6:30 PM and continues until 10:30 PM. These hours are considered the most critical for energy conservation. If you’re on a time-of-use (TOU) meter, electricity consumed during these hours will be charged at higher rates, so using major appliances before or after peak time is more cost-effective.
Which Regions Does IESCO Service?
IESCO provides electricity distribution services across Islamabad Capital Territory and parts of Punjab. Major areas include Islamabad, Rawalpindi, Attock, Jhelum, and Chakwal. The company ensures power supply to both urban and rural regions, supporting millions of domestic, commercial, and industrial consumers.
Which Subdivisions Of IESCO Exist Near Chatta Bakhtawar?
Chatta Bakhtawar falls under the jurisdiction of the Islamabad Electric Supply Company and is typically serviced by subdivisions from the Islamabad Circle. Nearby subdivisions include the IESCO G-6, G-10, and Bhara Kahu areas. For exact subdivision details and complaint handling, you can contact the local IESCO customer center in Islamabad.